Refund policy
Policy Introduction
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At ZORVIA, every order matters to us. We want you to feel confident buying from us — and if something goes wrong, we will make it right. Please read our return and refund policy carefully before placing your order.
Return Eligibility — What We Accept
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We accept return requests within 7 days of delivery in the following cases only:
• The product you received is damaged or broken
• The product is defective and does not work as described
• The wrong product was delivered to you
• The product packaging was visibly tampered with or opened at the time of delivery
To qualify for a return, the product must be unused, in its original condition, and in the original packaging.
What We Do Not Accept
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We are unable to process returns in the following situations:
• The return request is raised after 7 days of delivery
• The product has been used, opened, or peeled
• The damage was caused by misuse, incorrect placement, or external factors
• The customer changed their mind after the order was shipped
• The delivery address provided was incorrect
• The package was refused at delivery without a valid reason
• Products purchased during a clearance or special discount sale (unless defective)
How to Request a Return
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Raising a return request is simple. Here is how:
Step 1 — Email us at support@zorvia.in within 7 days of receiving your order
Step 2 — Use the subject line: "Return Request — Order #[Your Order Number]"
Step 3 — Include a clear photo or short video showing the damage or issue
Step 4 — Our support team will review and respond within 24–48 hours
We do not accept return requests via phone calls or social media messages. Please use email only to ensure your request is tracked and resolved efficiently.
Refund Process & Timeline
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Once your return is approved by our team:
For Online Payments (UPI / Card / Net Banking):
Your refund will be processed within 5–7 business days to your original payment method. You will receive an email confirmation once the refund has been initiated.
For Cash on Delivery (COD) Orders:
Refunds for COD orders will be processed via UPI or direct bank transfer within 5–7 business days. Please share your UPI ID or bank account details when raising the return request.
Please note: Refund timelines may vary slightly depending on your bank or payment provider. If you do not receive your refund within 10 business days of approval, please contact us at support@zorvia.in
Exchange Policy
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We offer free product exchanges for:
• Damaged or defective products
• Wrong product delivered
Exchanges are subject to product availability at the time of request. If the product is out of stock, a full refund will be processed automatically. No additional shipping charges apply for approved exchanges.
Cancellation Policy
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Orders can be cancelled within 12 hours of placement, provided they have not been dispatched.
To cancel your order, email us at support@zorvia.in with your order number as soon as possible. Once an order has been shipped, it cannot be cancelled — a return request must be raised instead after delivery.
Contact for Returns
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For all return, refund, or exchange queries:
📧 Email: support@zorvia.in
⏰ Support Hours: Monday to Saturday, 10 AM – 6 PM IST
📦 Response Time: Within 24–48 hours
ZORVIA — Smart Living, Guaranteed.